Cancellation & Refund Policy
Customer-Initiated Cancellation
- 24 hours before the tour: Full refund applicable.
- Less than 24 hours before the tour: No refund will be provided.
- No-show on the day of the tour: Non-refundable.
- For tickets to attractions: Strictly non-refundable and non-changeable once issued.
Company-Initiated Cancellation
Dubai Oasis Tours reserves the right to cancel or reschedule any tour due to:
- Bad weather conditions
- Government restrictions
In such cases, customers may choose:
- A full refund
- Rescheduling to another available date
Refund Processing Time
- Refunds are processed within 7–10 working days using the original payment method.
- Bank transfer processing may take additional time depending on the bank.
Amendments to Bookings
- Amendments are subject to availability and must be requested at least 12 hours before the tour.
- Price differences may apply depending on the date or availability.
